FAQ
Deployment
Q: How is HashCloud CRM deployed? A: Public cloud SaaS, ready to use; Enterprise supports private and hybrid.
Q: How fast can we go live? A: Standard edition works right after sign-up; basic setup usually within a day.
Security
Q: Is my data safe? A: TLS encryption, field-level permissions, audit logs and daily backups; certified to ISO 27001 and MLPS.
Q: Can I export my data? A: Full export via CSV / API. Data belongs to you and can be migrated anytime.
Migration & Integrations
Q: Can we migrate from another CRM? A: Import templates and migration tools included; Professional+ gets implementation help.
Q: What integrations are supported? A: WeCom, DingTalk, Feishu, major ERPs and data warehouses via REST API and Webhooks.
Pricing & Support
Q: Is it paid? A: All plans are billed per user and include a 14-day free trial, no credit card required.
Q: Is there customer success support? A: Paid customers get a dedicated CSM with training and regular reviews.